Privacy Policy

Last updated: 26 October 2026

The Comforter Hospital & Maternity (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, how we protect it and the choices you have. We handle personal data in line with the Nigeria Data Protection Act 2023.

Who we are

The Comforter Hospital & Maternity, 17 Ajana Street, Surulere, Lagos, with an annex at 8 Jinadu Street, Pako Aguda, Lagos. For any privacy question, email [email protected] or call 0802 306 0423.

Information we collect on this website

• Appointment requests: your name, phone number, email address (optional), the service and branch you choose, a preferred date (optional), how you want to be contacted and any short note you add.
• Website chat: the messages you type into Dr. Femi’s AI assistant.
• Messages you send us by email, phone or WhatsApp.
• Technical information such as your browser type and pages visited, collected automatically by our website and hosting provider for security and to keep the site working.

Please do not send detailed medical history, test results or other sensitive health information through the website form or chat. Share these with our clinical team directly.

How we use your information

• To contact you about your appointment request and arrange your care.
• To answer questions you send us.
• To keep our website secure and working properly.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Our legal basis

We process the details in an appointment request with your consent and to take steps you have asked us to take before providing care. You can withdraw your consent at any time by contacting us.

Who we share it with

We share information only with service providers that help us run this website and our services, and only as needed:

• our website hosting provider;
• the email service that delivers form notifications to our team;
• the AI service that generates replies in the website chat;
• Hospiman, which hosts our online patient registration form;
• WhatsApp and Google Maps, when you choose to use those links.

We may also disclose information where the law requires it.

How long we keep it

We keep website enquiries only for as long as needed to respond and arrange your care, and medical records for as long as the law and good clinical practice require.

How we protect it

This website uses an encrypted (HTTPS) connection. Access to form submissions is limited to authorised staff.

Your rights

You can ask to access, correct or delete your personal information, object to or restrict how we use it, ask for a copy in a portable format, and withdraw consent. To make a request, email [email protected]. You may also complain to the Nigeria Data Protection Commission.

Cookies

Our website uses a small number of cookies and similar storage needed for it to work, for example to remember whether you have already seen the chat greeting.

Changes

We may update this policy. The date at the top shows when it last changed.